Knowledgebase
BlackBerry - General errors, settings not applying or things not working as expected.
Posted by Paul Bowles (Import) on 26 March 2010 10:47 AM
If you are experiencing issues with your BlackBerry such as not being able to pair to one of our products or having changed permission settings but still getting error messages or other general issues then often these will be resolved by performing a "soft reset" on the BlackBerry.

The best way to do this is to leave the BlackBerry turned on and remove the battery from it for a few seconds.When you put the battery back in the BlackBerry will reboot and reapply any permission settings as well as clearing out temporary system files. This will resolve a variety of issues that are commonly seen on the BlackBerry.

Notes:
  • When you put the battery back in the BlackBerry can take a minute or two to boot up. Don't worry if it seems slow, this is normal.
  • You will not lose any data from doing this. However make sure that any open documents or work on the BlackBerry is saved before doing a battery pull.
  • Regular battery pulls on the BlackBerry can also help if you experience any slowdown or other odd behavior on the BlackBerry.
  • You must keep the BlackBerry turned on while you remove the battery.

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Comments (2)
Steve Viens
31 March 2010 05:58 PM
Worked for me!!! Had tried everything to get it to connect, nothing worked. After I pulled and replaced the batttery it connected right away and worked like a charm. BlackBerry Storm 9530 - OS 5.0 with Freedom Universal Keyboard 2 OTA Drivers 2.2.6. Nice!
Charles Gabriel
20 June 2010 04:32 PM
My keyboard is typing in Korean or Chinese, and I have gotten zero help in locating the keys to shift back to english. Some "support."

Paul - Freedom Input: Shift+Space switches between Korean and English. If it is now typing in Korean press Shift+space on the keyboard to switch back to English. We are adding a option to disable this toggle within the drivers and the update will be rolled out in the next couple of weeks.
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